Detailed Service Descriptions
Mindburn Essentials Service Description
Remote Monitoring and Management (RMM) software remotely and proactively monitors client endpoints, networks, and computers. An agent is installed on your workstation and server endpoints. These agents then feed information about machine health and status back to Mindburn. This gives Mindburn insight into your networks, provides the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues and resolve them remotely.
When one of these agents detects a problem on the machine it’s monitoring, a ticket is created and sent to Mindburn, and action is taken to resolve the problem. Tickets are classified based on severity, problem type, etc., allowing Mindburn to identify critical vs. non-critical issues. In many scenarios, Mindburn will be able to identify and solve issues before you detect anything.
Using Mindburn’s Remote Monitoring and Management (RMM) software, support by these systems will be provided. This includes the installation of critical updates for supported operating systems. Automated support includes remediation for installed malware, failed services, drive clean-up (temp and unnecessary files), drive optimization, virus, malware and spyware scans, and defrags as well as hardware and software auditing. Mindburn’s Remote Monitoring and Management software will monitor all PCs that are powered on 24/7 for critical errors.
Critical errors will automatically create a Service Ticket in Mindburn’s ticket management system to be addressed by a technician or Mindburn’s automation service which provides automatic response to resolve critical issues. Errors that occur during the maintenance window such as viruses found or machines that are unavailable will trigger a Service Ticket to be automatically created in Mindburn’s ticket management system. Mindburn also provides a 24/7 NOC (Network Operations Center), that can provide human interaction for issues that occur, including After-Hours at no additional cost. All time billed by Mindburn’s Automated Support software will be covered under the terms of this agreement. All Tickets are accessible in our Client Portal.
DNS filtering is the practice of blocking access to certain sites for a specific purpose, often content-based filtering. If a site, or category of sites, has been deemed a threat, then its IP address is blocked with a DNS filter and access to it is prevented. Examples of sites that may be blocked include adult, gambling, productivity sinks, or those known to pose a significant malware risk.
DNS filtering is essential for businesses because it can severely limit the number of threats a network is exposed to, helping to reduce significantly reduce the remediation workload for IT professionals. In fact, effective DNS filtering can stop up to 88 percent of internet-borne malware before it even reaches the network.
Another benefit of DNS filtering for businesses comes with increased staff productivity. Destinations like peer-to-peer streaming sites, in addition to being surefire sources of malware, can also sap bandwidth and distract workers. When policies for DNS filtering are set to avoid time-wasting sites like these and other potential sources of HR pain, business owners can take back control of their networks.
Mindburn provides a combined Antivirus (AV) and Endpoint Detection and Response (EDR) solution, aptly named Advanced Endpoint Threat Detection and Remediation. The solution integrates the preventative measures of traditional antivirus software, which is designed to prevent, search for, detect, and remove software viruses and other malicious software, with the advanced threat detection and incident response capabilities of EDR systems. EDR is a cybersecurity technology that addresses the need for continuous monitoring and response to advanced threats. It provides information about the origins of a threat and offers details about all the endpoints affected by it. This means the solution not only protects against known threats but also identifies and responds to new, sophisticated attacks in real-time. Upon detecting a threat, the system swiftly isolates it and initiates remediation processes, minimizing potential damage and disruption. This integrated approach provides a robust defense against a wide range of cyber threats, from common malware to advanced persistent threats.
On top of the software provided, Mindburn also includes their 24/7 SOC (Security Operations Center), which monitors the Advanced Endpoint Detection and Remediation solution for any threats, keeping your network safe 24/7 365!
Automatically back up all current files, email and databases stored on Workstations to a secure online location. Backups will be performed each night between 12 AM – 3 AM. Cloud Storages are encrypted at rest by a government Advanced Encryption Standard (AES) algorithm with 256-bit key. Client Workstation must have an HDD no larger than 1.5TB. Client must have a 5 megabyte or higher Internet connection (both upload and download).
Mindburn offers a service is specifically designed to monitor for crypto-ransomware, a type of malicious software that threatens to publish the victim’s data or perpetually block access to it unless a ransom is paid. Mindburn’s Ransomware Protection service is vigilant, constantly scanning for any signs of these threats. Upon detection of crypto-ransomware, the service immediately alerts the Mindburn’s SOC (Security Operations Center), providing crucial time to respond. But also goes a step further. Not only does it alert the SOC, but it also isolates the affected device from the network. This swift action prevents the spread of the ransomware to other devices, containing the threat and minimizing potential damage.
Mindburn offers a comprehensive service known as Advanced Software Management. This service is designed to keep most third-party applications up-to-date, ensuring a secure and efficient digital environment for its users. In today’s fast-paced digital world, outdated applications can pose significant security risks and hinder operational efficiency. Mindburn’s Advanced Software Management service addresses these challenges head-on. It automatically updates your third-party applications, eliminating the need for manual intervention and ensuring that your software environment is always current. This not only bolsters security by patching potential vulnerabilities but also enhances functionality by incorporating the latest features and improvements.
Mindburn Complete Service Description
*Includes everything from Mindburn Essentials
Mindburn offers integrated email and cloud security solutions to help you identify, block, and resolve email threats. Mindburn’s threat protection for O365 safeguards against advanced threats targeted attacks against your O365 users, enabling Mindburn to have threat insights to identify these attacks, and allows our team to orchestrate rapid response and containment. Mindburn threat intelligence offers a multi-layered approach, by blocking threats before it arrives to your tenant and as it arrives to the user’s inbox.
Mindburn offers a state-of-the-art integrated email backup software. This innovative solution is designed with the primary goal of safeguarding your valuable email data. In the digital age, where data is the new gold, losing crucial information can be detrimental. Recognizing this, Mindburn’s software provides a robust defense mechanism against accidental deletion or loss of email data. It ensures that your emails are securely backed up, providing you with peace of mind. In the unfortunate event of data loss, you can rely on Mindburn to restore your email data swiftly and efficiently.
Mindburn offers a comprehensive backup and recovery solution that lets you backup your online Software as a Service Products (SaaS) such as Google Workspace (I.E. Google Drive, Google Calendar, Etc.) or Microsoft 365 (I.E. OneDrive, Outlook Calendar, SharePoint, Teams, Etc.) with 3x daily backups and flexible restore options. It automatically secures your data, protecting it from accidental deletion or loss. It covers all aspects of Google Workspace and Microsoft 365, from emails and documents to spreadsheets and presentations. In the event of data loss, Mindburn’s SaaS Protection Service can swiftly restore your data, minimizing disruption and ensuring continuity.
Mindburn offers a SIEM(Security Event Information Management), which is a crucial component in the cybersecurity framework as it provides real-time analysis of security alerts generated by applications and network hardware. Mindburn’s SIEM service collects and aggregates log data generated throughout the organization’s technology infrastructure, from host systems and applications to network and security devices such as firewalls and antivirus filters. This data is then used to identify, monitor and analyze security events to protect against threats. In addition, Mindburn’s SIEM service also produces reports on security-related incidents and events, such as successful and failed logins, malware activity and other potentially malicious activities. The SEIM is monitored 24/7 by Mindburn’s SOC (Security Operations Center), to respond to any threats, and alert the end users as necessary.
Mindburn’s Secure Access Service (SASE) is a security model that combines wide area networking (WAN) capabilities and network security services into a single cloud-based service. It provides secure and fast access to the internet and cloud-based applications. It ensures that data transmitted across the network is encrypted and secure from potential cyber threats. Moreover, it offers seamless connectivity, regardless of the user’s location, enhancing productivity in today’s remote and mobile work environment.
Phishing is a common cyber threat where attackers masquerade as a trustworthy entity to trick individuals into revealing sensitive information. Mindburn’s Phishing Simulations mimic real-world phishing attacks, providing users with a safe environment to learn how to identify and respond to these threats. The simulations cover various phishing techniques, enhancing users’ ability to recognize suspicious emails, links, and websites. By participating in these simulations, users can gain firsthand experience in dealing with phishing attempts, significantly improving their ability to prevent potential cyber threats
Mindburn offers Executive Reports to their clients as part of their comprehensive service package. The Executive Reports provide a detailed overview of the services offered to the client, including performance metrics, security updates, and any significant incidents. They are designed to keep the client informed about the state of their cybersecurity infrastructure and the value that Mindburn’s services are adding. The reports are presented in a clear, concise manner, making them accessible to executives without a technical background. By offering these Executive Reports, Mindburn ensures that their clients have a clear understanding of their cybersecurity status, enabling them to make informed decisions.
Mindburn 365 Service Description**
(Compliance Add-On)
**Includes everything from Mindburn Complete
Mindburn offers comprehensive Cybersecurity Training to their clients. The training covers a wide range of cybersecurity topics, equipping clients with the skills to identify and respond to various cyber threats. It includes practical exercises and real-world simulations, allowing clients to gain hands-on experience in dealing with potential security incidents. By offering this training, Mindburn ensures that their clients are not just protected by advanced security measures, but are also well-prepared to handle cybersecurity challenges.
Mindburn offers Dark Web Scanning which scans the hidden corners of the internet, where cybercriminals trade sensitive information. It looks for any signs of your organization’s data, such as employee credentials, customer records, or financial details. When it detects data associated with your organization, it alerts us immediately. This proactive approach helps prevent data breaches before they escalate. One common use case is monitoring employee credentials. If an employee’s username and password appear on the dark web, it’s a red flag. Dark Web Scanning notifies us so that you can take the appropriate actions to resolve the threat (e.g., reset the compromised password). Armed with this information, you can strengthen security measures, educate employees, and respond swiftly to potential threats.
Mindburn offers a Vulnerability Management Solution. The Vulnerability Management solution is designed to scan the client’s network for potential vulnerabilities, which are weak points that could be exploited by cyber threats. These vulnerabilities can range from outdated software and misconfigurations to unprotected access points. Once these vulnerabilities are identified, Mindburn’s solution assists in resolving them, either by providing detailed remediation steps or by automating the remediation process where possible. This proactive approach to security helps to strengthen the client’s network, reducing the risk of cyberattacks and data breaches.
Mindburn is proud to be able to offer discounts on Cybersecurity Insurance obtained through its partners. By utilizing our Security products, it helps you to qualify for lower premiums on insurance that could save you in the event of a Cybersecurity threat crippling your company.
Mindburn Server Essentials contains all the protection and security used with workstations, but on a server level.
Automatically back up all current files, email and databases stored on the servers to a secure online location. Additional gigabytes may be purchased for $ 15 per 500 gigabytes block to be added to the monthly billing. Backups will be performed each night between 12 AM – 3 AM. Cloud Storages are encrypted at rest by a government Advanced Encryption Standard (AES) algorithm with 256-bit key. Clients must have a 5 megabyte or higher Internet connection (both upload and download).
Automatically back up all current files, email and databases stored on the servers to a secure local device and secured online location. Additional gigabytes may be purchased for $15 per 500 gigabyte block to be added to the monthly billing. Backups will be performed each night between 12 AM – 3 AM. Cloud Storages are encrypted at rest by a government Advanced Encryption Standard (AES) algorithm with 256-bit key. Clients must have a 5 megabyte or higher Internet connection (both upload and download).
Mindburn’s Network Managed Services offer comprehensive support for the entire lifecycle of your Local Area Networks (LAN) and Wide Area Networks (WAN), ensuring optimal performance, security, and reliability. Our advanced network package encompasses a range of key services including monitoring, maintenance, patching, and device management.
- Monitoring: Mindburn employs cutting-edge monitoring tools and techniques to continuously oversee your network infrastructure. We proactively monitor network traffic, bandwidth utilization, latency, device health, and other critical metrics. This proactive approach enables us to identify potential issues before they escalate into major problems, allowing for prompt resolution and minimizing downtime.
- Maintenance: Our skilled technicians conduct regular maintenance tasks to keep your network operating at peak efficiency. This includes hardware inspections, software updates, configuration audits, and performance optimizations. By adhering to a structured maintenance schedule, we ensure that your network remains stable, secure, and capable of meeting your organization’s evolving needs.
- Patching: Mindburn takes a proactive stance on security by promptly applying patches and updates to your network infrastructure components. We stay abreast of the latest security vulnerabilities and releases from vendors, swiftly deploying patches to address potential weaknesses and safeguard your network against cyber threats. Our patching process is meticulous and systematic, minimizing the window of exposure to security risks.
- Device Management: We handle the complete lifecycle management of your network devices, including firewalls, routers, switches, access points, and load balancers. This entails configuration management, firmware upgrades, and performance tuning. By effectively managing your network devices, we ensure seamless interoperability, optimal resource utilization, and adherence to industry best practices.
- Proactive Support: Mindburn’s team of experienced engineers is on hand to provide proactive support and troubleshooting assistance. We monitor alerts generated by our monitoring systems, promptly investigate any anomalies, and take corrective action as needed. Our goal is to minimize disruptions, address issues swiftly, and maintain uninterrupted network connectivity for your organization.
- Reporting and Analysis: We provide comprehensive reports and analysis on the performance, health, and security of your network infrastructure. These reports offer valuable insights into network utilization trends, security incidents, compliance status, and recommendations for improvement. By leveraging this data-driven approach, we empower you to make informed decisions about your network strategy and investments.
In summary, Mindburn’s Network Managed Services offer a holistic approach to managing and supporting your LAN and WAN environments. From proactive monitoring and maintenance to patching and device management, we ensure that your network remains robust, secure, and aligned with your business objectives. With our expertise and dedication to excellence, you can trust Mindburn to be your trusted partner in network management.